When we ask you to upload your workset to Support, we want to get your full project to be able to reproduce what you are experiencing. Have a look at the video showing how to do this.
Inside the application, there is a solutions to help you do this operation. You find it in Help > Upload to support. The service requires that data sets and files are not opened by any application.
NB! If you are doing this with a project in an ongoing support case, please note that you should include the "Subject" of an email for this support case in the "Subject" when sending your project. This saves time, as the owner of the support case will be notified immediately.
Sign in with your Trimble ID. If you do not have an ID - or have forgotten your credentials - click the link and follow the instructions: Create a Trimble ID.
The upper left section will display two tabs:
Recent Projects - This tab will display a list of recently opened projects. Identify your data set and press Select >> to move the selection to the upload section. If your data set is not displayed - use "Manually add files".
Worksets - This tab will display a list of worksets. Identify your data set and press Select >> to move the selection to the upload section. If your data set is not displayed, use Manually add files.
Any files can be added to the upload list. When manually selecting data, it is only required to select the binder file.
Ongoing support case - Use the "Subject" from an email regarding this case.
New support case - Please describe the problem as detailed as possible, preferably with steps to repeat the problem.
Select if you want to send the model and the corresponding log files, or only the log files.
Confer with our support team what you should send
When clicking the button, these processes will be activated:
The selected files will be compressed into a zip file. For large data sets, this may take some time.
The size of the resulting ZIP file is displayed.
When satisfied with the size of the zip file, start the upload process
When the above selection and information are in place, the Upload button will be enabled. When pressing the button, these processes will be activated:
The upload process will start. For large data sets, this may take some time.
When the upload process is complete, the application can be closed.
A verification email will be returned.
A notification email will be sent to Support.
If the upload or zip fails, please report this to Support. A workaround for the problem is to:
Navigate to the project files on your computer.
Zip the project folder.
Upload to a file-sharing service provider online that you trust or a FTP server that your company provides.
Send us the link to download the dataset.
Note: We are not liable for files shared using 3rd-party solutions.